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Policies & Procedures

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Upon engaging our professional resume writing services, you, the Client, agree to accept our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time and without notice, and your continued use of our services following any change shall be deemed your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. Furthermore, your access to and use of Executive Resumes and other websites owned by our company are subject exclusively and strictly to our Terms and Conditions. By using this website, you agree to abide by the Terms and Conditions.

Your Executive Résumés consultant will be contracted to your project with specific experience preparing career marketing documents in your chosen industry, offering recruitment knowledge and copywriting experience to ensure that your résumé gets you the attention you desire. Executive Résumés consultants use their advanced knowledge of what employers and recruitment agencies are looking for on your résumé to prepare documents for you that will highlight your individual skills, experience and achievements. It is vitally important that your résumé matches the needs of both employers and recruitment agencies - your résumé must make them want to interview you. Our professional résumé writers create polished, corporate and graphically designed résumé layouts, which are clear, uncluttered and professional which allows a recruitment consultant or employer to quickly find the information on your résumé that they need. If they cannot find what they want, your résumé may not be considered further. We successfully achieve a balance of professionalism, individuality, creativity and marketing flair.

You are consulted at every stage which ensures that you are satisfied with your documents and the customer service that you receive from Executive Résumés. Your satisfaction is very important to us, we want you to tell your friends, colleagues and family of how pleased you were with the résumé services that you received whilst partnering with Executive Résumés. Your résumé and other documents will be emailed to you so that you can review and make changes required. Your documents will then be updated with the changes that you require and then sent back to you again. Executive Résumés is committed to setting and maintaining the highest levels of customer service. We want you to be positively delighted with your résumé. Please take a look at our success stories to see what our customers have achieved and experienced using Executive Résumés.

We may select not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to an order being placed and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services, or changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.

In no event shall Executive Resumes be liable for any direct, indirect, incidental, consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, lost opportunities, arising out of or in any way connected with the use or performance of our services. Under no circumstances will Executive Resumes be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, or non-performance of third parties.

Our Terms and Conditions and subsequent agreements are governed by and interpreted in accordance with the law of the State of Victoria, Australia without giving effect to any principles of conflicts of laws. You, the Client agree to the jurisdiction of the courts of Victoria to determine any dispute arising out of this Agreement.

Security Policy

When purchasing a résumé package from Executive Résumés your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at [email protected]

Refund Policy

Please choose carefully as we do not provide refunds if you simply change your mind or make a wrong decision. Once your order has been received, we commence work and no refunds or cancellations will be accepted. If you require clarification regarding résumé package inclusions, pricing information or the most suitable product to suit your needs, simply call on 1300-944-045 or email us on [email protected] prior to making payment. If you have any issues with quality or satisfaction, we welcome an email at [email protected] to gain an insight into your thoughts and experiences. The documents we prepare for you such as cover letters, résumés and key selection criteria are based on a combination of information received by you and our understanding of your needs and requirements. Hence, the information gathering stage and your availability to respond to questions throughout all projects within time frames is crucial. Credits can be issued if for example you order a gold package that includes 2 applications and you only have 1 job advertisement of interest upon ordering, your résumé writer will make a note on our computer system that are still in 'credit' to have a second application prepared at a later stage, when a position of interest becomes available. There is no expiry date, therefore you can use anytime in the future. However credits cannot be refunded and form part of an already discounted package.

The Team

Monique Thompson

Monique Thompson

As the Director of Executive Resumes, Monique plays an integral role as a Senior Résumé Writer, Career Coach, Speaker and Workshop Facilitator.

With an extensive background in résumé writing and recruitment spanning over two decades, Monique has been instrumental in guiding clients towards career advancement since 1995. Alongside her proficient team at Executive Resumes, Monique has been pivotal in helping numerous clients secure interviews and job offers across Australia, boasting an impressive success rate of 98.5%. Executive Resumes has garnered an outstanding industry reputation, marked by unprecedented business growth.

Monique's expertise extends beyond the realm of résumé writing. As a respected Public Speaker, she actively conducts workshops at Monash University and offers direct support to government departments and leading recruiters, providing invaluable insights into résumé writing and career counseling services.

Catering to a diverse clientele, Monique offers guidance and coaching to individuals from various backgrounds, including senior executives and technical experts. Her personalized approach ensures that each client receives tailored documentation and interview coaching aimed at optimising their chances of securing exceptional results in their job search or promotion endeavors.

Frequently Asked Questions

Frequently Asked Questions

Why should I use a professional résumé writing service?

Recruiters, executive search firms and government selection panels receive large volumes of applications and make rapid decisions, often within minutes. A professionally written résumé ensures your leadership capability, achievements and career value are immediately visible. With more than 30 years of experience, our team at Executive Résumés understands exactly what information to include, how to structure and position it, and how to highlight your strengths in a way that aligns with contemporary recruitment expectations. Résumé standards change constantly, and what worked ten years ago is no longer competitive today. Beyond résumé writing, we provide strategic career marketing expertise, which may include tailored cover letters, selection criteria responses, LinkedIn optimisation, interview coaching and job search guidance. We support your entire career transition, ensuring you stand out in highly competitive corporate, government and executive-level recruitment processes.


What is the Executive Résumés process?

You begin by emailing us your existing résumé along with an example job advertisement or a role indicative of your target direction. We will review your documents and provide a detailed assessment and a quotation based on your selected package (Bronze, Silver, Gold or VIP). If you do not have an existing résumé, we will supply a detailed Résumé Information Form to help capture your employment history, qualifications, achievements and career goals. Once your information is received, your Executive Résumé Writer will arrange a phone consultation to clarify your background, refine your career objectives and gather additional detail. Your résumé, cover letter or selection criteria are then written from scratch, tailored to your industry and aligned with contemporary executive hiring practices.


What is the expected turnaround time?

Our standard preparation time is 7 to 10 business days, agreed between you and your writer. For urgent applications, an express 72-hour service is available for an additional fee. Once you receive your new résumé and cover letter in Word and PDF formats, you may provide feedback or request adjustments. Edits are generally completed within 24 hours, ensuring you receive polished documents ready for immediate use.


Do I need more than one résumé if I am applying for different roles?

This depends on how different the roles are. If you are applying across distinctly different areas, industries or job types, it may be beneficial to have two or more tailored résumés. Many executives target parallel pathways such as Operations Management, Program Leadership, Transformation, Strategy, Governance or Project Delivery. Multiple versions ensure your messaging, keywords and achievements directly match the expectations of each target role. Additional résumés and cover letters can be included via our Gold and VIP Packages.


Can you prepare my résumé without a face-to-face appointment?

Absolutely. Executive Résumés has worked with clients across Australia since 1995 using highly efficient remote processes. All consultations are conducted via phone, email or Zoom at times convenient to you. We accept supporting documents such as prior résumés, references, job descriptions, certificates or job advertisements via email. Our streamlined process allows us to work effectively with clients nationwide, regardless of location or work schedule.


Do you specialise in my industry or field?

Yes. With 30 years of experience and more than 10,000 Australian clients, our team has prepared résumés for executives and professionals across all major sectors including:

Corporate and commercial
Government and public sector
Mining, oil and gas, energy and infrastructure
Education, training and higher education
Health, aged care and community services
IT, digital, data, cybersecurity and transformation
Not-for-profit, membership organisations and community agencies

Whether you are applying for C-suite, director, management, advisory or specialist roles, we know the language, frameworks, capabilities and achievement measures required to position you competitively.


What are your fees based on?

Executive résumé writing is a highly specialised and labour-intensive service. Preparing a high-quality résumé typically requires 3 to 5 hours of drafting, editing, industry research and strategic positioning, in addition to consultation time and any required revisions. Our pricing reflects:

30 years of professional expertise
In-depth understanding of executive recruitment
Specialist industry knowledge
Strategic achievement writing and leadership branding
Access to numerous unique, custom résumé designs
Unlimited revisions for 30-days, until you are 100% satisfied

Our writers invest significant time and skill into every document, ensuring exceptional quality and measurable results.


What payment options do you offer?

We provide flexible payment methods:

Bank transfer 
Credit card (phone or online)
Afterpay
Humm

These options ensure your chosen package can be easily secured and commenced promptly.


What if I still have questions?

If you cannot find an answer here or need personalised advice, contact us directly by phone or email. We are always happy to assist with tailored recommendations based on your goals, background and the roles you are targeting.

Testimonials

Choose from one of our executive resume packages